SATCOM service / repair
In the world of live news reporting time is of the essence. Therefore it is absolutely essential to prevent down-time or repair delays if at all possible. Since the introduction of the system six years ago the rare repairs needing to be handled were taken care of by SATCOM in 98% of all cases within 24 hours. Thanks to a well-stocked warehouse full of all the most important components and our well-trained personnel we can guarantee fast and efficient repairs.
An optional maintenance agreement also offers our customers a range of additional services.
Our customers can reach our repair service team by telephone 24/7, 365 days a year.
Support
All of the SATCOM easyLINK operators in our easyLINK Broadcast Centre also work on a regular basis in field production and are therefore familiar with all of these procedures. This makes it possible to assess every situation quickly, make a diagnosis and consult the team on the spot if any problems or questions arise. Regardless of whether it’s about suitable stand-up locations, operating the system or just some small problems with one of their cameras or the sound equipment. Our customers can rely on excellent support on all aspects of our SATCOM easyLINK uplink trucks.